Pricing, Payment, Insurance & Fines

What if I want to contest a fine?
Of course, you have the right to dispute any fine. Please note: If we’ve already sent you the fine details, it means the fine has been paid by the supplier...
Thu, 15 May, 2025 at 12:46 PM
What should I do in case of a police inspection?
Don’t worry! The police will most likely ask you for the car’s registration card and rental contract, which will be given to you when receiving the car. Smi...
Thu, 15 May, 2025 at 12:46 PM
Can I get an invoice through Swapp?
Yes, you can view and download all invoices related to your booking through the Invoices section in your account at any time.
Thu, 15 May, 2025 at 12:47 PM
Can I remove my card after the booking ends? Will I be charged anything else?
You can remove your card 90 days after your rental has ended. This timeframe covers any delayed charges that might still apply, such as Salik tolls or traf...
Thu, 15 May, 2025 at 12:47 PM
How do I dispute a damage charge?
If you believe a damage charge is incorrect, please reply directly to the email we sent regarding the issue. Make sure to include any supporting evidence s...
Thu, 15 May, 2025 at 12:47 PM
Is Salik included in the rental? Do I need to buy a Salik sticker?
No need to purchase a Salik sticker. The car is already registered for Salik, and any tolls you pass through will be billed to you later. Charges vary by ga...
Thu, 15 May, 2025 at 12:47 PM
What if I have trouble with my payment during the booking process?
If you encounter any issues with payment, please check your card details and try again. If the issue persists, you can contact our support team via: ...
Thu, 15 May, 2025 at 12:47 PM
Are there any fees for smoking or pets in the car?
Smoking is not allowed inside the car. A fee of AED 550 will apply if detected. Pets are also not allowed inside the car, and a fee of AED 275 will apply if...
Thu, 15 May, 2025 at 12:48 PM