Swapp

General Questions 7

• Can I get tinted windows?
• Can I request a specific car color?
• Can I get a child seat or booster seat with my rental?
• Where can I travel with the cars?
• Is there an age restriction for drivers?

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Booking & Requirements 4

• What documents are required to rent a car with Swapp?
• Can I book a car in advance?
• How long does it take for my booking to be approved after submission?
• Is there a minimum rental period?

Accidents 3

• What should I do in case of an accident?
• Do I need a police report in case of an accident?
• What happens if the car breaks down?

Pricing, Payment, Insurance & Fines 18

• Are traffic fines included in my rental?
• What insurance is included?
• What is the Insurance Excess?
• What is a Collision and Damage Waiver (SCDW) and how can I get it?
• What if I accidentally damage the car or it gets scratched?

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Delivery & Collection 8

• Do you deliver the car to my location?
• Can I return the car to a different city?
• Can I change the return location from Dubai (DXB) to Abu Dhabi (AUH)?
• Can I drop the car off at the airport?
• What should I do if my car delivery is delayed?

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During Rental 10

• What if I exceed the mileage limit?
• What happens if I lose the car keys?
• Can someone else drive the car?
• Can I cancel my booking?
• What if I don't know the end date of my monthly rental?

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Extensions & Swapps 2

• Can I extend my rental period?
• Can I swap my car during the rental period?

Cancellations & Refunds 2

• Can I cancel my booking before the delivery?
• When will I receive my refund?

Account & Support 2

• How do I contact customer support?
• I’m having issues with the app. What do I do?

Coupons & Promo Codes 1

• How can I use my coupon?