Your first priority should be to report the incident to the police and obtain an official police report. Be sure to take clear photos of any damage. Once this is done, please contact us immediately via Live Chat in the app, by email at hello.dubai@joinswapp.com, or by calling 800 032 1145 (available daily from 9 AM to 6 PM). If you require immediate roadside assistance, you can find the relevant contact number under your booking details.