During Rental

What if I exceed the mileage limit?
Additional charges may apply for exceeded kilometers. You can view the details during the booking process, or feel free to contact us through any of the f...
Thu, 15 May, 2025 at 12:57 PM
What happens if I lose the car keys?
If you lose the keys, please contact our support team immediately via Live Chat in the app, email us at hello.dubai@joinswapp.com, or call us on 800 032 114...
Thu, 15 May, 2025 at 12:58 PM
Can someone else drive the car?
Only drivers listed on the rental agreement are authorized to drive the vehicle. You can add extra drivers either during the booking process or even after y...
Thu, 15 May, 2025 at 12:59 PM
Can I cancel my booking?
Yes, you can cancel your booking, but cancellation terms depend on the type of rental: Monthly Rentals The first month is non-refundable. Refunds for th...
Thu, 15 May, 2025 at 12:59 PM
What if I don't know the end date of my monthly rental?
The booking will automatically renew at the end of each month until you set an end date and return the car.
Thu, 15 May, 2025 at 12:59 PM
Can I shorten my booking?
Yes, you can set an early handback date and return the car before your original end date. However, please note that for monthly rentals, the first month is ...
Thu, 15 May, 2025 at 1:00 PM
Do I have to return the car with a full tank?
No, you only need to return the car with the same fuel level it had when you received it. You can always check the handover form to see the fuel level when ...
Thu, 15 May, 2025 at 1:00 PM
Do I have to clean the car before I hand it back?
Yes, the car should be returned in the same clean condition as when you received it. Additional cleaning fees may apply if the car is returned dirty.
Thu, 15 May, 2025 at 1:01 PM
Where should I return my car?
If you selected the door-to-door option, you can choose your preferred return location. If you opted for self-pickup, the car must be returned to the same l...
Thu, 15 May, 2025 at 1:01 PM
Can I choose from different km packages?
Unfortunately, no. Each car comes with a fixed mileage limit that is specific to that vehicle and cannot be modified or customized.
Thu, 15 May, 2025 at 1:01 PM